HEROTEL Cloud Vacancies 2021

HEROTEL Cloud Vacancies 2021 Current Government Vacancies in HEROTEL Cloud . www.herotel.com New Government Jobs 2021 in South Africa HEROTEL Cloud Circular 2021. Latest HEROTEL Cloud Job Vacancy 2021 for freshers and experienced job seekers.

HEROTEL Cloud is a leading or most one job provider organization. Job seekers who are searching HEROTEL Cloud Vacancies 2021, there are lots of Jobs opportunity available. If you are interested to do work with HEROTEL Cloud then you can apply for HEROTEL Cloud Jobs 2021. The details of HEROTEL Cloud Careers opportunity is provided in the below section. You can choose the latest jobs through HEROTEL Cloud which one matching with your profile.

HEROTEL Cloud Vacancies 2021 Current Government Vacancies in HEROTEL Cloud

HEROTEL Cloud now hiring for Helpdesk Agent – Tier 2 GHEL003 Position for George location. This is best jobs opportunity for candidates looking for HEROTEL Cloud Jobs near me. Candidates those are interested to do HEROTEL Cloud jobs in George, can apply for this Helpdesk Agent – Tier 2 GHEL003 job position. For this best jobs in HEROTEL Cloud company/department office situated in George. You need experience from relevant field qualification. This is also a great opportunity for Fresh job seekers who are trying to find out Highest Paying jobs in George through HEROTEL Cloud , Because HEROTEL Cloud is providing approximately  R 79 011 per year for the position of Helpdesk Agent – Tier 2 GHEL003.

Details of HEROTEL Cloud Jobs for Helpdesk Agent – Tier 2 GHEL003 Position according to company’s official HEROTEL Cloud Careers Page given below table in shorts. If you need to know all information in details about HEROTEL Cloud jobs in George, they you should read this post till the end.

Name of Organization HEROTEL Cloud
Job Profile Helpdesk Agent – Tier 2 GHEL003
Name of Recruitment HEROTEL Cloud Recruitment
Salary R 79 011 per year
Job Location George
Job Type HEROTEL Cloud Jobs in Western Cape

Qualification & Experience Required for HEROTEL Cloud Vacancies 2021

Dear Candidates Please Visit Official Website Or Notification PDF For Educational Qualification And Experience Details.

Job Specification…

Applicants are invited to apply for the Helpdesk Agent vacancy to be based in George.

PURPOSE OF THE ROLE: The Tier 2 Helpdesk Agent’s role is to provide a single point of contact for end users to receive support and maintenance.

Key Performance Areas would include, but are not limited to:

  • Provide 2nd line support and resolve queries via phone and email
  • Determine nature of faults and the steps required to rectify it
  • Resolving the job when normal service is resumed
  • Troubleshooting wireless equipment and line faults
  • Receive, troubleshoot, and resolve Tier 1 escalated queries
  • Escalate complex queries to Team Leader or Tier 3
  • Provide customer support with common mid-level technical questions such as local system set-up, local network issues, compliance with data standards and applying technical solutions to issues that have established resolution methods
  • Monitoring of network using PRTG and Dude
  • Supporting remote and local users with email and configurations
  • Develop wireless infrastructure and make recommendations on system enhancements for optimizations
  • Dig deeper to find problem no more than 30 minutes
  • Ensuring that all clients are always updated on a day to day basis
  • Installing and configuring various network devices
  • Manage and maintain personal ticker queue
  • Assist with internal training to minimize skill gap between 1st and 2nd Tier
  • Utilize and contribute to internal technical documentation and knowledgebase

The successful candidate must have the following experience/skills: –

  • A minimum of 2 years 2nd line hands on experience in a helpdesk support role
  • 2 years’ experience with wireless technology, configuration, and management of routers
  • Experience with Mikrotik routers and networking devices, and a generally strong grasp of routing and switching
  • Good problem-solving skills along with ability to work in a pressurized environment
  • Good understanding of PC hardware setup and configuration
  • Proven customer care experience


  • Senior Certificate
  • Relevant IT Qualifications: A+, N+, MCSE or MCIPT

All applicants to provide a detailed CV, motivational letter, copies of qualifications and copy of ID.


– Preference will be given to Previously Disadvantaged Individual candidates, in line with Herotel’s Employment Equity Plan.

– Submission of your CV provides Herotel with your express consent for us to process your personal information contained therein, for purposes of processing your application. Please refer to our Privacy Policy on our website for further information on how we process personal information.

Job Types: Full-time, Permanent

Salary: From R1.00 per month

HEROTEL Cloud Jobs 2021 Age Suitability 

Candidates required age for this HEROTEL Cloud Recruitment 2021 as per company rule and regulation. Candidates must check age related information in official notification which is given in end of post.

How to Apply: HEROTEL Cloud Jobs Application Submission Process

  • Register/Log in to Official HEROTEL Cloud Job Portal.
  • Click on the HEROTEL Cloud job listing Page.
  • Select the right profile which you want to apply.
  • Fill the HEROTEL Cloud Hiring Form with all necessary details.
  • Now click on the final submissions button. (Note:- Please once check all details before click on the submit button).
  • Now you can take a print out for future use

Important Links Download Official Notification & Apply Online 

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